Give your feedback on NHS care during the pandemic

NHS Liverpool Clinical Commissioning Group (CCG) is asking people to share their views about using local health services during coronavirus.

This six-week engagement will seek to understand the experiences of individuals who have accessed health services in Liverpool since March 2020 - either for themselves, a family member, or someone they help care for.

Questions will cover both planned and urgent care services, for both physical and mental health needs.

All the information gathered will be used to help inform and improve short, medium and long-term planning for local NHS services.

People can share their views from now until Friday 30th October 2020 by filling in an online questionnaire at: www.liverpoolccg.nhs.uk or by requesting a paper version of the questionnaire by calling: (0151) 247 6409, emailing: communications@liverpoolccg.nhs.uk, or texting: 07920 206 386.

These contact details can also be used to request this information in another language or format, if required.

The CCG is also planning a number of online events to talk through the issues in more detail and give people a chance to take part in discussions – further details about these sessions will be shared soon.

In addition, the CCG will also be working with local voluntary, community, faith and social enterprise partners to gather the views of people across the city’s diverse communities.

Dr Fiona Lemmens, a Liverpool GP and Chair of NHS Liverpool Clinical Commissioning Group (CCG) said:

“These past months have seen the NHS facing the greatest health challenge in its 72-year history. Although the local health system has coped well with the extra pressures that coronavirus has created, we also know that changes to services have had an impact on patients.

“We want to hear about people’s experiences – both good and bad – of accessing NHS services in Liverpool during the pandemic. Whether that’s GP appointments, a planned operation in hospital, maternity services, mental health support, community clinics, or the care that you receive in your own home - it’s really important that we understand what worked well, and what might be better.”

For more information, please visit: www.liverpoolccg.nhs.uk or take the online survey now at: www.smartsurvey.co.uk/s/LivCovidSurvey/.